Returns, Refunds and Exchanges
If you change your mind, you may return unused socks within 14 days from the date of delivery.
How it works:
- Email us at customerservice@jorabchic.com with your order number and a brief description of your return request.
- We’ll provide you with a prepaid return shipping label.
- Once the socks are received and confirmed to be unworn, unwashed, and in their original packaging, you may choose one of the following options:
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- Store credit for the full product amount, which can be used toward future purchases, or
- Refund to your original payment method, with outbound shipping fees deducted (shipping fees are non-refundable).
Exchanges:
To keep things simple and fast, we don’t process direct exchanges. If you’d like a different style or design, we recommend placing a new order. Store credit is a convenient option if you plan to reorder.